At Venturi Healthcare we continuously strive to provide the highest standard of care for our residents, as such both family member and resident feedback is extremely important to us. Here you will see a selection of the comments and feedback received from families in regard to the care their loved ones are receiving within our homes.
The care home that Joy’s father is in, Sandy Banks Care Home is located in an ideal position for me and my family to visit my father it is very near to all our homes and we can easily visit at times convenient for all of us. The staff are extremely helpful and friendly and we can relax in the fact that my father is safe and being looked after and cared for.
From the moment we first visited and met with the manager we were impressed with the professional and caring attitude which was also apparent in the staff members we saw. When Mum moved in she settled very quickly and although she is very weak and confused, due to her condition, it became immediately obvious that she is in the right place. She has now put on some weight and this is mainly due to the lengths the catering department go to ensure that she has things she likes and that her food is fortified. The staff also take the time and have patience to ensure she eats as much as possible despite her resistance to food. Every effort is being made to make her as comfortable as possible. The care plan she has is excellent and was produced quickly in consultation with the family. It very accurately reflects her needs and is under continuous review. Well done and thank you for your support.
I would like to thank the manager and his outstanding team of staff for welcoming my mother to an amazing safe haven. It’s been a difficult journey with poor mums dementia, this team have got it so right, they are a family that work together, care and feel for their residents. They treat everyone with the dignity they deserve, the staff ensure that residents needs are met on a very individual basis thank you so much, kindest regards and thanks. X
A lovely care home with friendly staff and nice atmosphere. Infection control in this place is 10 out of 10. I visit a lot of care homes countrywide and I can honestly say it is one of the cleanest I have been in. Hand gels are displayed on walls all over and are automatic, sluice and bathrooms exceptionally clean. Very impressive.
We visited Mum and Dad at the weekend and were really pleased to see how much better they looked, Dad was taking much more notice of what is going on around him which was good to see, he spoke highly about the people taking care of them which is also good to know.
Just wanted to say thanks again for your support, it’s such a relief to see them both much happier.
Many thanks to you and your staff.