Venturi Health Care and our homes are committed to providing a high quality service and we are constantly seek ways to improve. Your feedback is crucial to our success and ability to provide top quality care; whether it be positive, developmental feedback, suggestions or a complaint we need to hear about it.
We view all feedback as an opportunity for us to identify anything that needs improving within our homes, or as a way to further and build upon our successes.
Any comments or suggestions are always welcome. By working together we can help ensure that our services are meeting your needs.
Feedback and Suggestions
If you would like to leave any feedback or suggestions regarding the home your relative is living in you have a few options. The first is to arrange a meeting with the Home Manager, you will be encouraged to speak openly about any suggestions you may have. Alternatively, you can contact the Head Office Team on 01772 321 480 to discuss your feedback with the Operations Director or the HR Department.
Any feedback will be taken on board and processed accordingly.
Complaint Procedure
All complaints will be treated seriously and dealt with as soon as possible.
If you are not happy with the service provided within the Home please let us know by contacting the Home Manager, either verbally or in writing. All complaints will be acknowledged within two days and responded to fully following investigation within 28 days.
If you are not happy with the response you receive or would like to talk confidentially you can contact our Operations Director using the following details:
Operations Director
Venturi Health Care
Unit 10
Sceptre Court
Preston
PR5 6AW